Lost & Found · The small print
Returns & refunds
Our returns approach
We do not offer extra voluntary change-of-mind returns beyond your legal rights. This does not exclude cancellation rights, faulty-goods rights or other mandatory consumer protections. Handmade, limited-batch and one-off items are not automatically exempt from those rights. No personalised items are offered at launch.
UK and EU distance-sale cancellations
For eligible online purchases, tell us clearly that you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send them back. Email us with your order number and the items being returned, or write to our contact address. You do not have to give a reason or use a special form. Contact details appear below.
Returning an eligible cancelled order
You pay the direct cost of a change-of-mind return unless we agree otherwise. Handle items only as you would reasonably inspect them in a shop and pack them securely. We may deduct for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Original packaging is helpful but does not remove your legal rights if unavailable.
Refund timing
For eligible cancellations we refund the item price and the cost of our least expensive standard outbound delivery, where required. Any extra paid for a premium service is not refundable. Refunds use the original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.
Faulty, damaged or incorrect goods
Contact us promptly if your item is faulty, damaged, incorrect or not as described. Include your order number and, if possible, a description and photographs. Photographs are helpful, not a condition of exercising your rights. We cover reasonable necessary return costs where legally required. UK consumers normally have a 30-day short-term right to reject faulty goods, with further repair, replacement or refund rights thereafter. Other mandatory local rights also apply.
Outside the UK and EU
We do not offer voluntary change-of-mind returns outside applicable statutory requirements. You retain every mandatory right that applies where you live.
Contact Lost & Found
Deevya Patel trading as Lost & Found
14 Brocklehurst Manor, Macclesfield SK10 2RX, United Kingdom